1- Baggage check-in and collecting boarding pass:

Passengers must be at the airport early enough to pick up their boarding pass and check in bags. Check-in counters will be closed 60 minutes before international, 45 minutes before domestic flight departures. THY will cancel your check-in unless you collect your boarding pass in time, or if you are late to the boarding gate. In case of excess baggage, our passengers have to take into consideration the excess baggage payment processes. THY is not responsible of probable passenger lateness.

2- Items that should not be in hand luggage:

Our passengers are not allowed to carry sharp objects and liquids over 100 ml (except baby or patient meal) in their hand luggage that should be maximum 23x40x55 cm and 8 kg.
Please click here to view the restrictions for carrying liquids,aerosol and gells in cabin baggages.

3-Luggage Safety:

Please prepare your luggage on your own or be with by preparing your luggage. Do not forget to control close boxes and packages by preparing your luggage. From unknown persons do not take any other items which will be given to another person.

4- Punctuality:

Boarding gates close no later than 15 minutes before departure time in order to complete last minute preparations to ensure departures and arrivals on schedule. Please make sure that it can often take up to 25 minutes to reach a gate from the main departure areas in some airports.

5- Stations with special security regulations:

Passengers traveling to the stations that need special security information should arrive to airport earlier as they need pass through the special security control that is provided by the related authorities. Online boarding pass can be printed by the passengers who completed special security form via web.

To be able to fill out the form please have your passport or your traveling documents with you and click on the "Special Security Info" button. Only the online check in can be completed without filling out the form, the online boarding pass cannot be printed.
The time spent at the airport could be shortened by filling the Special Security Form and printing the boarding pass from web.

6- Travel Documents:

Please ensure you take all relevant travel documentation such as ticket/passport etc. with you to the airport.

7- Seat Requests:

Whilst THY will try to advanced seating requests, it cannot guarantee any particular seat even if your reservation is confirmed and you have checked in through Online Check-In. Turkish Airlines has the right to change the seat number(s) you have preferred at check-in due to operational requirements which may occur.

8- Overbooking:

Airline flights may be overbooked. It is possible that a seat is not available on a flight for which you have a confirmed reservation. Please note that if Online Check-In fails, you must follow the regular airport check-in procedures at your departure airport.

For passengers with a confirmed ticket and reservation, further information regarding Denied Boarding Compensation System will be shared at check-in counters.

9- Delays:

THY Online Check-In cannot inform you in the event of your flight being delayed or cancelled. You are reminded to check with your local THY Office and airport before departing for the airport. In the event of delay, you are still expected to be at the airport on time, as the position can change.

10- To cancel online check-in:

If passengers decide cancel to Online Check-In:

• Passengers who have their ticket via internet should contact us via telephone by +90 212 444 0 849 extension is 4 then 1.
• Other passenger can use telephone by +90 212 444 0 849 then ext 4-2-1. If Online Check-in has cancelled, the previous boarding pass that has been printed is not valid anymore. In this case, to prevent any unpreferable situation while boarding, please re-check and re-print the new boarding pass.

11- Flight Coupon Sequence:

• Flight coupons will be accepted only in sequence with the related flight ticket by the carrier.
• The ticket may not be valid and Carrier may not honour the passenger's ticket if the first flight coupon for international travel has not been used and the passenger commences his or her journey at any stopover or agreed stopping place.